We thank you for your purchase of GROHE products. Please read
through the following terms & conditions which is related
to the coverage of our warranty:-
Generally we ensured every GROHE products are defect free from the
initial stage of design & manufacturing until its final
stage of packaging. However to ensure product reliability,
please handle your GROHE products according to our maintenance
warranty descriptions provided to you along with your
Please be informed that GROHE provides the following warranties on
its products to the original purchaser.
A ten (10) years warranty from the date of purchase and at all
routine usage & maintenance. In the event of any leakages
caused from by the defect of the cartridge, depending on
circumstances GROHE will either repair or replace
the defective cartridge.
A five (5) years warranty in the event of failure caused by defects
of any other parts of your GROHE fitting except part listed **
below. Depending on circumstances GROHE will either repair or
replace the defective unit without charge. GROHE reserves the
right to keep any defect units that was replaced.
** Flexible Hoses, Pull Out Sprays, Seals and
All of the following GROHE product including Flexible Shower /
Bidet & Retractable Kitchen Houses, Pull Out Spray, Seals,
Washers, Mousseurs, Batteries, Plugs and Transformers will
only be covered by warranty if the fault can be clearly shown
to have existed as a result of defect in manufacture. There is a
twelve (12) months warranty period only applicable for these
Where any Grohe item including but not exclusive to cartridges,
hoses, or handpieces is sold as a replacement part for an item
no longer covered by the original warranty period, a twelve (12)
months warranty period is applicable for these parts.
Please note the following terms & conditions must be fulfilled
before claiming your warranty: -
- Please provide a copy of your official receipt and warranty
card as proof of purchase.
- Please only allow our certified technician to handle the
installation, maintenance and replacement of GROHE parts and
products. Please ensure that all replacement parts and genuine
GROHE parts and accessories.
Please be informed that your GROHE warranty does NOT cover: -
Defects caused by misuse, abuse, negligence, accidents, fire,
flood, natural calamities or other acts of God on your GROHE
Faults caused by contamination of strainers, aerators, shower heads
by dirt and lime scale as result of insufficient cleaning and
care of your GROHE product.
This warranty is only valid for Residential installations only and
only valid in Malaysia. Please note that GROHE only accepts a
valid, registered guarantee card certifying that the date of
warranty begins from date of issuance of invoice.
Please remember to provide a copy of your receipt as proof of
purchase and your warranty card in order to claim your
warranty. Please present them at our GROHE Authorized
distributor during our repair service of your
Grohe reserve the absolute discretion to the Warranty Terms and
The information is subject to change and cannot form part of an
offer or contract. While every reasonable care has been taken
in providing this information, the owner or its agents cannot
be held responsible for any inaccuracies. Whilst we believe
the contents of this booklet to be correct and accurate at time of
print, they are not to be regarded as statements or
representations of facts.