A prerequisite for a warranty claim shall be the submission of the
original invoice with the purchase date, which must clearly
indicate the name and address of the seller and the place of
Moreover, claims under this warranty shall vest only if the product
is properly installed, mounted and handled. The installation and
instruction manual supplied by GROHE must be observed. The
installation must be performed by a qualified specialist fitter. In
any event, the technical product information issued by GROHE and
the technical data sheets must be complied with during installation
of the product.
Moreover, in order to claim the extended GROHE MANUFACTURER'S
WARRANTY the product must be duly and properly cleaned and cared
for in accordance with the GROHE care instructions.
The technical product information, the technical data sheets and
the GROHE care instructions may be found in the sales packaging.
They are also available for download on GROHE's website under
. In the event of questions
concerning maintenance and care, employees of GROHE's service
organisation will be happy to assist under the telephone number
The end consumer may claim warranty services only if notice of a
defect arising is given prior to claiming of the warranty services,
unless such notice is unreasonable in the relevant case. As a rule,
the first contact person for notification in the context of the
GROHE MANUFACTURER'S WARRANTY shall be the specialist fitter from
whom the end consumer purchased the product, otherwise a customer
service point authorised by GROHE or GROHE itself. In this respect
a call to GROHE's service organisation shall be sufficient.
Notification must be given within a reasonable period following
discovery of the defect, and in any event prior to expiry of the